Here’s why a Cloud Integration expert offers Smetric Insights Business Intelligence services to his clients and thinks it is a feather in their cap to be able to do so.

Background

Beyond Expectations provides cloud integration services to companies throughout New Zealand. They are very experienced Xero implementers and specialise in integrating Xero with the Add-ons Cin7, WorkflowMax and Unleashed.

They share a common goal with Smetric Insights – that of helping clients improve their business. I spoke with Peter Rowe about their relationship with Smetric Insights.

What are your clients asking for when you refer them on to Smetric Insights?

“Clients come to us when they want to go further than the standard reporting that come out of these systems. They want to analyse their data to a deeper level so that they can use it for better forecasting and predictive analytics. They want:  

• Better information on what products to sell and who to 
• Better job costing efficiencies 
• Better management of stock and reordering  
• Information in the hands of those who need it, easily 

A great example is our mutual client, Walker Brothers Transport. They have a view of which customers haven’t ordered, but would be expected to, based on their previous purchasing history. The team can now proactively pick up the phone to the client and secure an order. No more last minute deliveries or running out of stock.”  Click through to read the full Walker Brothers Transport Case Study

Here is an example of the type of reporting that is possible:

“This is in contrast to another Beyond Expectations client who is on Cin7. The client is resisting going the next step to using the likes of Smetric to automate the deeper analysis he needs. He wants to keep his own empire of analysis in Excel. It makes him feel valuable to be the keeper of information. But it creates a whole lot of work and doesn’t get the information easily to others who need it.”

 What value does Beyond Expectations get out of involving Smetric Insights?

“ It is usually the more progressive clients that come back to us a while after they have mastered the basics of their systems. The conversation is often around getting better forecasting capability as the reports out of many of their systems are very basic. But that’s not our area of expertise. Smetric Insights are the experts in analysing data and reporting. It’s good to know that we can offer it through Smetric, but we want to stick to our knitting. We feel that it’s a feather in our cap and adds to our reputation to be able to offer Smetric’s services and add value to our clients that way. ”